Last Updated: January 2024
lagoon-vertex ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.
Information We Collect
Personal Information
We may collect personal information that you voluntarily provide to us when you:
- Submit enquiry forms on our website
- Request tour quotes or bookings
- Subscribe to our communications
- Contact us via email or other means
This information may include your name, email address, preferred tour selections, travel dates, and any additional details you choose to share.
Automatically Collected Information
When you access our website, we automatically collect certain information about your device and usage patterns, including:
- Browser type and version
- Operating system
- IP address
- Pages visited and time spent
- Referring website addresses
How We Use Your Information
We use the information we collect to:
- Process and respond to your tour enquiries
- Provide personalised travel recommendations
- Communicate about bookings and services
- Improve our website and service offerings
- Analyse usage patterns and trends
- Comply with legal obligations
Information Sharing
We do not sell, trade, or rent your personal information to third parties. We may share your information with:
- Tour operators and service providers necessary to fulfil your booking
- Professional advisors such as lawyers and accountants
- Government authorities when required by law
Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law. Enquiry data is typically retained for 3 years following your last interaction with us.
Your Rights
Depending on your location, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Object to processing of your information
- Request data portability
- Withdraw consent where processing is based on consent
To exercise these rights, please contact us using the details provided below.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about the cookies we use and your choices, please see our Cookie Policy.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
Children's Privacy
Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.
Changes to This Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
lagoon-vertex
45 King William Street
Adelaide SA 5000
Australia
Email: [email protected]